Patient Safety

What to expect | FAQ

What to expect at your dental appointment during COVID-19

What to expect upon arrival

  • Patients will be screened via phone call before their appointment for COVID symptoms.

  • Patients are required to wear a face mask when entering the clinic.

  • Patients are to practice social distancing, perform proper hand hygiene and wait for a staff member to provide screening. 

  • Patients will be asked to fill a COVID screening form and sign a patient consent form, as well as other necessary paperwork.

  • Patients will have their temperature taken.

  • Only the patient, and a guardian (if required), are allowed to enter the treatment room. If someone is accompanying a patient, they are supposed to wait in the parking lot OR are required to be screened, have the temperature taken, wear a mask, and perform proper hand hygiene and wait in the waiting room.

What to expect in the treatment room:

  • You will be asked to rinse with an antiseptic mouthwash before beginning your care to reduce the amount of bacteria and viruses residing in the mouth.

  • You will notice that all staff members will be wearing extra layers of personal protective wear during procedures (ie. gowns, gloves, masks, eye protection, face shields). These precautions are to ensure everyone's safety.

  • Air purifiers are in the rooms to purify air. Some air purifiers have an arm that will go near you to efficiently suction the aerosols.

Victoria Dental Centre London

What to expect after your visit:

  • You will  receive a call from us one week after your appointment for a COVID screening. This call will be from our receptionist, Afeisha, from our office cell number  (519) 614 -0670

Patient & Staff Screening

All patients are screened according to current Public Health guidelines to minimize the risk to our patients and staff. Patients are screened before the appointment, upon arrival in the clinic, in the operatory and 1 week after your visit. Staff members are screened twice daily.

Personal Protective Equipment

In addition to increased PPE for staff members in the clinic, patients will be asked to wear a mask when entering the clinic. Masks will be provided to patients who do not have one of their own. PPE in a dental clinic can include, but is not limited to: gloves, eye protection, masks, gowns, and protective draping. Appropriate PPE will be selected for each procedure and according to guidelines and regulations created by Dental Regulatory Colleges and Public Health.

Patient Waiting Rooms

All non-essential items such as magazines, newspapers and toys for children are removed from waiting rooms.

Physical Distancing

Physical Distancing is in effect to help maintain a 6 foot (2 meters) distance between all people.

Equipment Sanitation

The clinic is sanitized daily before the beginning of each workday, in between patient appointments in the operatory, and before the end of the day.

All equipment used to clean, disinfect, or sterilize meet the standards established by Health Canada, the Public Health Agency of Canada, the Canadian Standards Association, and any local IPAC guidelines. Victoria Dental maintains the manufacturer’s instruction for equipment use and undergoes regular inspection and preventative maintenance and logs.

Breaking the chain of infection

Family Dental uses routine practices to help break the chain of infection. This includes personal protective equipment (PPE), aseptic techniques, cleaning, disinfection, sterilization, proper hand hygiene, risk assessments, screenings, environmental controls, administrative controls, and immunization. Any patient may be infectious even if they display no symptoms.

To help break the chain of infection all reception areas are equipped with:

  • Alcohol-based hand sanitizer

  • Tissues

  • Disposable masks

  • Air purifiers

  • Patient safety & etiquette posters

Frequently Asked Questions

Is it safe to visit the dentist?

  • We follow strict infection prevention and control protocols outlined by dental governing and public health bodies. These protocols help break the chain of infection keeping you and your family safe.

How is your dental clinic adapting to the new changes?

  • We have added additional measures so we can provide you with the safest care possible. Our staff are provided with increased training and education on proper hand hygiene, proper procedures of dental equipment use, and proper use of all personal protective equipment (PPE). Our priority is and will always be the safety of our patients.

Is a face mask/face covering required?

  • Yes, a face mask/face covering is required before you can enter the clinic. The clinic will provide you with a face mask if you do not have one.

Are staff provided with appropriate PPE?

  • Yes, staff will be wearing more protective gear than usual including gowns, gloves, masks, eye protection, face shields, and protective draping to ensure your safety and theirs.

Are staff being monitored for COVID-19 symptoms?

  • Yes, staff will be screened for COVID-19 symptoms daily before reporting to work and in the middle of the day.

I have an appointment but I am experiencing flu-like symptoms.

  • If you are experiencing flu-like symptoms, please call us at (519) 432 0777 to reschedule your appointment.

  • If you are having difficulty breathing or experiencing severe symptoms, call 911 immediately.

  • Get tested for COVID-19 if you have not done so already.

I just had an appointment and I am now experiencing flu-like symptoms.

  • If you are experiencing flu-like symptoms within 14 days of your appointment, please call us at (519) 432 0777 immediately. You may have been carrying the virus prior to your symptoms and risk infecting anyone who came into contact with you.

Do I need to keep going to the dentist?

  • Yes, it is vitally important to maintain proper oral health care by visiting your dentist regularly for checkups and hygiene appointments. Oral health directly associates with many diseases. The mouth is often the first passageway for bacteria and viruses.

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